SERVICE

Bo’s Feathered Friends Policies and Guarantee

“Dear feathered friends: Our customers are our cherished friends. Because I want you to be happy with your Lone Crow Bungalow experience and with the items you have chosen for your nest or gift, I ask that you become familiar with my feathered friends policies and guarantee before you order.” -Bo

BO’s Guarantee

If you are unhappy with an item you have purchased from us, we will gladly accept it back for a refund. In the event of a defective product, we will promptly replace the item. If a replacement is not available, we will refund the full purchase amount, including shipping. (See complete details on refunds and defective products below.)

Curious Crow Club

Our mascot Bo nurtures our flock by offering an exclusive club for our most ardent fans. We want to thank you for your support by sending a monthly email promotion.  This includes monthly unadvertised sale items and advance notice of storewide sales. You can join the Curious Crow Club by opting in to our email list. We don’t believe in bombarding you with email, and we will never sell or otherwise distribute your email address. You can easily opt-out at any time. Join Here!

Coupon Codes: We offer coupon codes only to our Curious Crow Club members. They are generally sent out monthly. They are not pre-announced and cannot be used retroactively or transferred. Sorry, we cannot hold items for an upcoming coupon. If you experience a coupon calculating incorrectly at checkout, please let us know via email or phone and we will adjust the payment amount.

Pricing and Forms of Payment

We try our best to enter accurate data on our website; being human, however, we reserve the right to adjust pricing in the rare event of a significant pricing error. You will of course have the option to cancel your order in this event.

For payment on orders, you can use PayPal or a credit card (Visa, MasterCard, Amex, Discover) on our checkout page. Payment is processed in full at the time of order. Payment is secure, as signified on the checkout page address bar.

Complimentary Gift Card

Our signature gift card with your custom gift message is free with any purchase, gift wrapped or not.

Shipping

We ship only within the U.S. We keep many items on this website in stock for fast shipping. Your order will be shipped within 2 business days if in stock. Some items require a lead time and/or may ship directly from the artist or manufacturer. If you have timing concerns, please call or email before ordering to see if your item(s) can ship quickly. As part of our commitment to the environment, we re-use all of our incoming packing materials and boxes, so be aware that your shipping box may have markings other than Lone Crow Bungalow on it. We ask that you also either re-use or recycle the box and packaging.

Shipping Rates

UPS rates are automatically calculated at checkout, based on box size, weight, and destination.

Returns/Exchanges

  • Regular merchandise: can be easily returned or exchanged (see instructions below).
  • Special-order items, sale items, and antiques: are final sale (no returns or exchanges).

 

To return/exchange regular merchandise

  • Call or email for return authorization within 24 hours of receipt of goods. Unfortunately, we cannot honor returns without pre-authorization. Goods returned without pre-authorization and/or after the 24-hour period may be subject to a restocking fee.
  • Authorized returns must then be postmarked within 3 business days and shipped insured back to us in the original packing, in undamaged/unused condition.
  • For undamaged returns, you will be credited for the purchase amount. Shipping is not refundable unless the item is defective. Items that are damaged by your return shipper are not eligible for refund.
  • For exchanges, simply follow the return instructions above, telling us what items you would like to order instead, or if you would like us to hold a store credit for future use.


Order Cancellations and Defective Products

Due to the high cost of online credit card transactions and the fact that many of our items are made to order, we are unable to accept order cancellations once an order has shipped or is in production. Please ask all questions before placing your order. Simply call or email, and we will be happy to help you. If we can catch the order before it is too far along, we may be able to cancel it and refund your money in full; if we cannot cancel it, the order will be subject to a restocking fee, determined on a case-by-case basis.

In the very rare event of a defective product, please notify us of the issue by email or phone within 24 hours of receipt of your shipment and save all packaging. Do not attempt any repair. We will contact the artist or vendor to arrange replacement or refund. Please note that none of our products come with any extended warranties. Item replacement after usage will be at the discretion of the vendor/artist.

Shipping Insurance

We pack very well, but handling in transit is beyond our control. We always add insurance for the value of the shipment. If damage occurs, please save the box, contents, and packaging for possible UPS inspection. You must contact us within 24 hours of receipt of the package to start the claims process. We cannot accept claims after 24 hours. Note that you are responsible for understanding UPS or USPS shipping/insurance policies. Lone Crow Bungalow is not responsible for damage to items not covered by insurance (such as glass on framed artwork).